Privacy Policy

This Privacy Policy describes how IronPoint Garage Door ("IronPoint," "we," "us," or "our") collects, uses, shares, and protects information when you visit this website or submit a service request through it. By using this site, you agree to the practices described below.

Information we collect

When you submit a service request form on this site, we may collect the information you provide, which can include:

• Your name and contact details (phone number and/or email address)
• Your service address, city, state, and ZIP code
• The type of garage door service you're requesting and a description of the issue
• Basic technical information automatically collected by your browser (such as IP address, browser type, and pages visited), used for standard site analytics and security

We do not knowingly collect payment card information, government ID numbers, or other sensitive personal data through this website.

How we use your information

Information submitted through a service request is used to:

• Route your request to a local, independent garage door service professional who covers your area and the service you requested
• Allow that professional to contact you directly to confirm details, scheduling, and pricing
• Improve this website and our request-routing process
• Respond to questions you send us directly through the contact page

How we share information

Because IronPoint connects homeowners with local, independent service professionals rather than dispatching our own technicians, submitting a service request means the details you provide are shared with the specific local professional(s) matched to your request so they can contact you and perform the work. We do not sell your personal information to third parties for their own independent marketing purposes.

Cookies and analytics

This site may use standard cookies or similar technologies to support basic functionality and to understand aggregate site usage (such as which pages are visited). You can control or disable cookies through your browser settings; doing so may affect some site functionality.

Data retention and security

We retain service request information for as long as reasonably necessary to fulfill the purposes described above, including matching you with a servicing professional and maintaining records of that referral. We use reasonable administrative and technical safeguards to protect information submitted through this site, though no method of transmission or storage is completely secure.

Your choices

You may contact us at any time to ask what information we have associated with your request, or to request that we stop using it for future matching, subject to any obligations already in progress with a servicing professional. Since local professionals you're matched with operate independently, requests regarding data they've already received directly should also be directed to that professional.

Children's privacy

This website and its services are intended for adults seeking home or business services and are not directed to children under 13.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "last updated" date above reflects the most recent revision.

Contact us

If you have questions about this Privacy Policy or how your information is handled, please reach out through our Contact page or call (844) 837-7861.